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Bank Transfer1–2 business days
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Keep your account secure

Use a strong password
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Click "Forgot Password" on the login page. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use the OTP to set a new password. The whole process takes under 3 minutes.

Wait 5–10 minutes first. If the balance still hasn't updated, take a screenshot or note your transaction ID and contact us via live chat. Most cases are resolved within 30 minutes.

With KYC verified, withdrawals to Mobile Pay and Nagad arrive within 1–3 hours. Bank transfers may take 1–2 business days. Requests submitted after midnight are processed the next business day.

KYC (Know Your Customer) is an identity verification process that helps prevent fraud and money laundering. Simply upload photos of the front and back of your national ID along with a selfie from your Profile Settings. Verification is typically completed within 24 hours.

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